I. Service Overview

Harvest provides a comprehensive ERP system with API interface services to help businesses streamline their operations and improve efficiency. Our services are designed to meet the diverse needs of our customers and are backed by a team of dedicated professionals.

II. Service Scope

API Interface Services

We offer a robust API that enables seamless integration with your existing systems. Our API provides access to a wide range of features and functions, including data management, reporting, and analytics. We continuously update and improve our API to ensure compatibility with the latest technologies and industry standards.

ERP System Functionality

Our ERP system offers a variety of modules, including inventory management, order processing, financial management, and human resources.
We customize our ERP system to meet the specific needs of each customer, ensuring that it provides the functionality required to support their business operations.

Technical Support

We provide technical support to our customers to ensure that they can use our services effectively. Our support team is available via email, phone, and online chat to answer questions and resolve issues. We offer training and documentation to help customers understand and use our services.

III. Service Levels

Uptime Guarantee

We guarantee a certain level of uptime for our services. In the event of an outage, we will work quickly to restore service and minimize disruption to your business. We will provide regular status updates during outages to keep you informed of our progress.

Response Times

We aim to respond to customer inquiries and support requests within a specified time frame. Our response times may vary depending on the severity of the issue and the volume of requests. We will provide regular updates on the status of your support request until it is resolved.

Service Continuity

We have a disaster recovery plan in place to ensure the continuity of our services in the event of a major incident. Our plan includes backup and recovery procedures to minimize data loss and downtime. We regularly test our disaster recovery plan to ensure that it is effective and up-to-date.

IV. Customer Responsibilities

Use of Services

Customers are responsible for using our services in accordance with our terms of service and applicable laws and regulations. Customers are responsible for ensuring that their users are properly trained on the use of our services.

Data Security

Customers are responsible for maintaining the security of their data and ensuring that it is protected from unauthorized access, disclosure, or destruction. Customers are responsible for implementing appropriate security measures, such as firewalls, encryption, and access controls.

Cooperation

Customers are expected to cooperate with us in resolving issues and providing feedback on our services. Customers are also responsible for providing accurate and timely information when requested.

V. Disclaimer of Warranties

Limited Warranty

We warrant that our services will be provided in a professional and workmanlike manner. However, we do not warrant that our services will be error-free or uninterrupted. Our liability for any defects or errors in our services is limited to the amount paid by the customer for the services during the preceding twelve months. Disclaimer of Other Warranties
We disclaim all other warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

VI. Limitation of Liability

Limitation of Damages

In no event shall we be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, lost data, or business interruption, arising out of or in connection with the use of our services. Our total liability for any damages arising out of or in connection with the use of our services shall not exceed the amount paid by the customer for the services during the preceding twelve months.

Exclusions

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by law.

VII. Governing Law and Jurisdiction

Governing Law

This Service Policy shall be governed by and construed in accordance with the laws of [guangzhou].

Jurisdiction

Any disputes arising out of or in connection with this Service Policy shall be resolved in the courts of [guangzhou].

VIII. Changes to Service Policy

Notice of Changes

We may update this Service Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or by other means. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

Review of Changes

You should review this Service Policy regularly to ensure that you are aware of any changes. If you have any questions or concerns about the changes, please contact us. By using our ERP system with API interface services, you agree to be bound by this Service Policy. If you do not agree to these terms, you should not use our services.